As the Consumer Champion and founder of Customer Service Action, www.customerserviceaction.com and The Customer First Group www.thecustomerfirstgroup.com Martin is a force for positive change for both consumers and brands.
Martin fights for consumer rights and is an advocate for diversity, social responsibility and employee engagement for all consumer facing sectors. In his media appearances across national press and television these issues top the agenda.
Martin appears regularly on many TV Channels where he discusses many consumer issues relating to the retail, travel, casual dining, automotive and financial services sectors. He also produces and presents his own TV and Podcast channels.
Martin has worked for over 35 years leading the multichannel operations for some of the world’s most recognisable retail brands. These include Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker.
His bestselling book 100 Practical Ways to Improve Customer Experience, is seen as definitive within the sector and was shortlisted for the Business Book of the Year Award this year!
Following his career in the consumer sector, Martin founded global ecommerce and digital consultancy Practicology, which was sold in 2018 after having scaled up to a global staff of 100 in offices across the UK, EU, Middle East and Asia.
Martin delivers corporate keynote presentations and often chairs many leading industry events around the World. He has shared stages with innovators and entrepreneurs alike, including Sir Tim Berners-Lee, inventor of the World Wide Web, to discuss the future of the internet and its implications for retailers and consumers alike.
Martin’s counsel also encompasses roles as a Non-Executive Director, Chairman and Board Advisor working with the Boards of consumer-facing businesses on their key strategic questions and challenges.
A great inspiring choice for corporate engagements.